Terms and Conditions


Please take the time to read these terms and conditions.  By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase.  Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.


Services means selling of signage, signage products and accessories
the Website means the website www.theneoncove.com
We / Us etc means The Neon Cove and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice.


The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:



The trademarks and logos contained on this Website are trademarks of The Neon Cove.  Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our Services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.  By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.


All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Western Australia, Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in Western Australia.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Condition of products

As the majority of the products for sale and hire are handmade there is the possibility of marks or blemishes visible due to the construction of these products. Sometimes these are visible on the clear acrylic backboard. With the small possibility of your product having marks or blemishes, the majority are not visible when the product is illuminated. By accepting these terms you agree that these marks or blemishes are not considered a fault and do not warrant the right to a refund.


Once we have received your order you will be notified by email to the nominated email address provided with confirmation of your order.
Direct deposit orders will receive a statement with purchase information and payment details.
All methods of payment will be followed by an email to the nominated email address provided with a receipt confirming received payment.

Shipping and Receiving Goods

Due to the hand made process in which our Custom Signs are made the expected delivery time is within 14 days of receiving payment for Australian customers and their orders. International custom order will take approximately 4-6 weeks to arrive but is subject to change at the discretion of The Neon Cove and will be dependent on the method of purchase.
Retail items will be shipped 1 business day after payment has been received.

Damaged goods on arrival

If you order is received in a damaged state the buyer must notify the delivery agent and The Neon Cove within 24 hours of receiving the goods with photographs showing the damage. The buyer must notify The Neon Cove with a description and photographic evidence to info@theneoncove.com. Failure to comply within the time-frame will void the The Neon Cove of any obligations.

Faults and Returns

The Neon Cove will accept returns on faults with Retail non-custom ordered items only under the condition that the goods are returned in the condition they arrived in and with original packaging. Faulty items will be returned at the cost of The Neon Cove. Repaired or replacement orders will be shipped 1 business day following the arrival of the returned goods. Returns are accepted within 28 days of purchase. Any faults must be reported to info@theneoncove.com within 48 hours following accepting delivery with photographs showing the fault. If no faults are reported within 48 hours of accepting delivery The Neon Cove presume the order and its products to be in accordance with the terms and conditions and free from any faults.

Custom Sign orders are not refundable. Once final artwork approval is given the design,layout, size and colours are final. Due to the one off and handmade construction there is the potential for variations in colour and construction. Please see The Neon Cove’s FAQ page located at www.theneoncove.com/faq
for more information regarding Custom Sign orders and what to expect.

In the unlikely event of the Custom Sign not illuminating a replacement power supply will be sent out at the cost of The Neon Cove.

The Neon Cove does not accept any refunds for change of mind. Under the Australian Consumer Law (ACL), the customer is only entitled to choose a refund or replacement for a major problem with a product covered by consumer guarantees.

Hire Booking

All bookings made via www.theneoncove.com will be followed by a confirmation of availability via email to the nominated email address provided.

If the requested date/s are available a booking form will be sent to the nominated email address provided.

In order to secure a date/s of hire; 50% of the bond and hire price is required as a retainer. The remaining 50% of the bond and hire price is to be received 2 business days prior to the agreed date/s of hire. The bond will be fully refunded within 4 business days following the agreed date/s on the return of the items permitting they are returned in the condition they were hired in. Any evidence of misuse, damage or exposure to liquids will void the hiree of their bond.

Hire Cancellations and alterations

In the event of a cancellation or alteration to the agreed hire date/s the 50% bond and hire price retainer will not be refunded. If any further amount is received by The Neon Cove for the booking, that amount will be refunded within 4 business days following the cancellation confirmation given by The Neon Cove via email to the nominated email provided. All cancellations requests must be sent to info@theneoncove.com.

Hire failure to provide

If The Neon Cove is at fault of supplying the incorrect agreed item for hire or the agreed item is non-functioning on the period of the agreed date/s, The Neon Cove will refund all monies received from the hiree for the agreed hire term. If The Neon Cove is unable to supply the agreed item on the period of the agreed date/s, The Neon Cove will refund all monies received by the hiree for the agreed hire term.


All of the products sold on www.theneoncove.com are intended for indoor use only and are covered by a 12 month warranty. The 12 month warranty does not include wear and tear, handling or misuse of the products. All warranty related questions or claims must be sent to info@theneoncove.com.